Printer is offline

When your printer displays the "offline" status, it means it's currently not connected or able to communicate with your computer. Troubleshooting is needed to resolve this issue

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HP Printer

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Epson Printer

Computer and printer problems have become big concerns as a result of modern technological breakthroughs. Nothing is more aggravating than discovering that your printer is broken when you are running a business. Furthermore, you are unaware of the necessary fixes. If your printer displays an offline message, your computer is experiencing connectivity troubles. A variety of causes, including printer and network troubles, could be to blame. Numerous tests may be performed to help you determine the origin of your problem.

The printer is not working because of:

A broken communication cable, an incorrect setup, a faulty driver, a faulty connection, and other factors can all cause a printer to go offline.


Incorrect Setup

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Faulty Driver


Faulty Connection


Communication Cable

How to Troubleshoot Offline Printers

You can now connect your printer to your computer via Ethernet or Wi-Fi. But suppose you realize that your dreadful printer has ceased working. So it stands to reason that you’d want to learn how to excel online.

Many people are affected by this vexing issue, but don’t worry—there is a simple solution. Read the instructions attentively to figure out how to fix this problem.

Step 1: First, check the printer's connection.

When your printer stops working, either your computer or the printer is malfunctioning. A USB cord or a network connection are the two alternatives. As a result, you must connect your printer to your computer. Take a look at the following actions:

Step 2: Check whether printing is active:

Without informing you, Windows Update may provide the automatically updated printer driver and change the printer settings. You must therefore make sure that your printer’s status is completely normal. Go over the following instructions very carefully.

Step3: Restarted Service Print Spooler:

Your printer will eventually stop working if the Print Spooler service is inefficient. This service is often in some way disabled. Therefore, you must first determine whether it is functioning before deciding whether to restart it.

Step 4:Enabled offline printer mode

Check to see if the offline printing feature is on or off. Sometimes, you could mistakenly activate your printer software.

Step 5: Use of Printing Software

Some manufacturers of printers have their own software. And this helps you manage and fix printer problems.  In this case, install the software. You can check if you already installed it in another way.

Step 6: Installing and removing the printer:

If all else fails, try taking the printer out of your computer and re-adding it. To do this, you must follow a few essential steps:

Step 7: Use the ISP for your printer:

To fix this problem, you can modify your ISP to make your printer run.

Frequently Asked Questions

Yes, if your printer keeps cutting out. If so, the unpredictable IP address of your printer is to blame. And this is how the specific printer is identified by your computer network. Additionally, it frequently interferes with your computer’s connectivity and communication.

  1. From the start icon in the bottom left corner of your screen, choose Control Panel, Devices, and Printers.
  2. To utilize an online printer, select one from the drop-down menu when you right-click the printer, select what needs to be printed, and then click OK.
  1.  Before clicking the “Add Printers” option, make sure your device is chosen.
  2. The printer will be added to your Google Cloud Print account when you do this.
  3. After that, download the cloud printing application on your Android tablet or phone.
  4. To access the Google cloud Print clouds, it will use your Android.
  5. It is also available for free download through the Google Play store.


  •  From the start menu, select the control panel.
  • Double-click the devices and printers icon.
  • To stop the printer from exiting offline mode, right-click the printer icon.
  • From the window’s top menu, choose the ports tab.
  • In step 1, select Start > Settings > Devices > Printers & Scanners.
  • Next, select the printer, and finally Open Queue.
  • Ensure that Printer offline is selected under Printer.
  • If none of the previous procedures worked, move on to step 4: Reconnect your printer to the computer. The next step is to understand how to resolve problems with offline printers.


Now that the offline printer problem should be fixed, your printer should be back to regular operation. If not, the company can provide you with additional support.

If not, you can speak with us to resolve the problem. We help you resolve any problems you may be having with printers. However, you should research the best printers available if you decide to get a new printer.